1. Who We Are
Gym Solution ("Company," "we," "us," or "our") operates the website located at gymsolution.net and provides fitness equipment repair, maintenance, installation, moving, and related services. Our primary place of business is in the State of New York. You may contact us at:
2. Information We Collect
When you submit a contact or service request form on our website, we collect the following categories of personal information:
a) Information You Provide Directly
- First and last name
- Email address
- Phone number
- Facility or business name (if applicable)
- Service type requested
- Equipment type or brand (if applicable)
- Zip code / service location
- Message or description of your request
b) Information Collected Automatically
When you visit our website or submit a form, we automatically collect certain technical and behavioral data, including but not limited to:
- IP address (via server headers)
- Browser type, version, and language
- Operating system and device type
- Screen resolution and viewport dimensions
- Pages visited during your session
- Time spent on the website
- Scroll depth and interaction signals (mouse movement, touch, keyboard activity)
- Referring URL and traffic source
- UTM campaign parameters (if present in the URL)
- Click IDs (Google gclid, Facebook fbclid, Microsoft msclkid) if present
- Google Analytics Client ID (if Google Analytics is active)
- Session ID and session start time (stored in session storage)
- Timestamp of form submission (date, time, timezone)
- Browser storage availability (cookies, localStorage, sessionStorage)
- Do Not Track signal status
This data is collected for the purposes of fraud prevention, spam detection, lead quality verification, and internal analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service request — We use your contact details to reach out regarding your inquiry, schedule appointments, and provide quotes.
- To fulfill our services — Your location, equipment, and service details allow us to dispatch the appropriate technician.
- To communicate with you — We may contact you by phone, email, or SMS regarding your request, follow-ups, and service confirmations.
- For internal recordkeeping — Submissions are logged to our secure internal database and CRM for business operations.
- To improve our website and services — Aggregate and anonymized behavioral data helps us understand how visitors use our site.
- For fraud and spam prevention — Technical metadata helps us identify and block automated or fraudulent submissions.
- To comply with legal obligations — We may retain records as required by applicable law.
4. Legal Basis for Processing (GDPR / applicable law)
If you are located in a jurisdiction that requires a legal basis for data processing (including but not limited to the European Union, United Kingdom, or California), we rely on the following bases:
- Consent — By checking the consent box and submitting this form, you expressly consent to the collection and use of your information as described in this policy.
- Contractual necessity — Processing is necessary to take steps at your request prior to entering into a service agreement.
- Legitimate interests — We have a legitimate interest in preventing fraud, maintaining records, and improving our services, provided this does not override your fundamental rights.
- Legal obligation — We may process data as required to comply with applicable laws and regulations.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service partners — For equipment moving or installation requests, we may coordinate with our trusted partner Fit Movers 123, who operates under their own privacy practices. Only the information necessary to fulfill your request will be shared.
- Technology service providers — We use third-party tools to operate our business, including but not limited to: workflow automation (n8n), Google Sheets (data logging), and Google Analytics (website analytics). These providers process data on our behalf under applicable data processing agreements.
- Legal compliance — We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, customers, or the public.
- Business transfers — In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain personal information submitted through this form for as long as necessary to fulfill the purposes described in this policy, including for the duration of any service relationship and for a reasonable period thereafter for legal, accounting, and dispute resolution purposes. Technical metadata collected automatically may be retained for up to 24 months for analytics and fraud prevention purposes. You may request deletion of your data at any time by contacting us (see Section 9).
7. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies, including:
- Essential cookies — Required for basic website functionality and session management.
- Analytics cookies — Google Analytics may set cookies (e.g.,
_ga, _gid) to collect aggregated, anonymized data about how visitors use our site. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Session storage — We use browser sessionStorage (not cookies) to temporarily store session identifiers and page visit data within your current browser session. This data is automatically deleted when your browser tab is closed and is never transmitted to third parties independently.
Our forms use sessionStorage — not URL parameters — to pass submission confirmation data to our Thank You page. This means your personal details are never exposed in URLs, browser history, or to web crawlers.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access — Request a copy of the personal information we hold about you.
- Right to rectification — Request correction of inaccurate or incomplete information.
- Right to erasure ("right to be forgotten") — Request deletion of your personal information, subject to applicable legal obligations.
- Right to restrict processing — Request that we limit how we use your data in certain circumstances.
- Right to data portability — Request a machine-readable copy of the data you provided to us.
- Right to object — Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent — You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
- California residents (CCPA/CPRA) — You have the right to know what personal information is collected, the right to delete it, the right to opt out of its sale (we do not sell data), and the right to non-discrimination for exercising your rights.
To exercise any of these rights, please contact us using the information in Section 9.
9. Contact Us / Data Requests
For any privacy-related questions, requests to access, correct, or delete your data, or to withdraw consent, please contact us at:
We will respond to verifiable requests within 30 days. For complex requests, we may require up to 60 days and will notify you accordingly.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Form submissions are transmitted over encrypted HTTPS connections. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, including our partner Fit Movers 123. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our website and services are intended for business and adult use only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us immediately and we will delete it promptly.
13. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Your continued use of our website or submission of a form following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
14. Governing Law
This Privacy Policy and any disputes arising from it shall be governed by the laws of the State of New York, without regard to its conflict of law provisions. By using our website and submitting this form, you consent to the exclusive jurisdiction of the state and federal courts located in New York for resolution of any disputes.
